All case studies relating to telephone sales training go into this category.

Healthcare telephone team training generates a massive 42 to 1 ROI (Case study)

We believe it's very important to evaluate the training we deliver so that we can (a) monitor behavioural adherence to the processes we teach and (b) correlate our efforts with business results. When we evaluate training, we often discover insights that we can use to improve our training programs, increasing the chances of getting better and better results for our clients and their sales teams.

Upscale laser eye surgery clinic in Ireland increases telephone conversion rate by 66% (Case Study)

Upscale laser eye surgery clinic in Ireland increases telephone conversion rate by 66% Background: A laser eye surgery clinic in Ireland hired us to increase their telephone sales. Problem: Convinced they were leaving opportunities unclaimed, the manager of this clinic contacted us to review his [...]

2016-10-28T10:27:52+01:00By |Categories: Case study telephone training|Comments Off on Upscale laser eye surgery clinic in Ireland increases telephone conversion rate by 66% (Case Study)

Exclusive laser eye surgery clinic in London increase their sales conversion rate by 83% (Case Study)

Exclusive laser eye surgery clinic in London increase their sales conversion rate by 83% Background: A group of Laser Eye Surgeons wanted to increase their conversion rates on the phone. The Problem: Before training, the salespeople converted 1 in every 5 leads, or 21%. To [...]

2016-04-01T12:44:35+01:00By |Categories: Case study telephone training|Comments Off on Exclusive laser eye surgery clinic in London increase their sales conversion rate by 83% (Case Study)

Chain of UK private hospitals get 88% higher conversion rates on the phone (Case Study)

Chain of UK private hospitals get 88% higher conversion rates on the phone Background: A chain of private hospitals hired us to help them convert more callers into consultations. Problem: Before training, the call centre converted 26% of the calls they received at their call [...]

2016-10-28T10:27:52+01:00By |Categories: Case study telephone training|Comments Off on Chain of UK private hospitals get 88% higher conversion rates on the phone (Case Study)

Birmingham immigration lawyers increase their telephone conversion rate by 220% (Case Study)

Birmingham immigration lawyers increase their telephone conversion rate by 220% Background: Birmingham based migration lawyers hired us to help them convert more callers into consultations. Problem: The legal firm's call to appointment conversion rate, before training, was 5%. We started by conducting mystery calls over [...]

2016-04-01T12:47:48+01:00By |Categories: Case study telephone training|Comments Off on Birmingham immigration lawyers increase their telephone conversion rate by 220% (Case Study)