All posts related to handling patients on the telephone

Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow

Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow Laura Livesey talks from the floor of ESCRS 2016 in Copenhagen about how we got inspired to create learn.liveseysolar.com - a new Online Learning Academy to help clinics & hospitals grow.

2016-11-22T10:33:03+00:00By |Categories: ESCRS, News, Step 2: Converting more calls, Step 5: Getting more referrals|Comments Off on Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow

In 2015 let’s use our phones for… talking

We can text, email, Tweet, and Facebook. We can GChat or Skype, and "say congrats" to our network on LinkedIn. And we can do it all conveniently through our handheld mobile devices.As we welcome the new year into our lives, it's hard not to notice that we live in a hyperconnected world where communication can be constant, yet many of us are more isolated and anonymous than ever.

The future of training: Get ready to enter the holodeck

The future of training: Get ready to enter the holodeck In my last post I shared how we are using available technology in our training today to cross barriers of distance, time and language. What if we could cross even bigger barriers? What if it [...]

2018-05-30T08:10:19+01:00By |Categories: Step 2: Converting more calls, Step 3: Closing first appointments|Comments Off on The future of training: Get ready to enter the holodeck

Calming yourself in stressful situations like objections

Calming yourself in stressful situations like objections You have a better chance of successfully overcoming objections if you stay calm and relaxed when encountering them. The steps involved in overcoming objections are not difficult to remember or execute, but any system or protocol will escape [...]

Recognising anxiety when facing stressful situations like objections

Recognising anxiety when facing stressful situations like objections Your heart rate increases. Your breathing gets faster. You feel and see your skin flush, as a result of a 300-400% increased blood flow priming the muscles, lungs, and brain to respond to additional demands. You feel [...]

2018-05-30T08:11:05+01:00By |Categories: Step 2: Converting more calls, Step 3: Closing first appointments|Tags: , , |Comments Off on Recognising anxiety when facing stressful situations like objections

Learning for life – how psychology is fundamental in a customer service phone call

Learning for life - how psychology is fundamental in a customer service phone call As an intern with LiveseySolar I was really appreciative to have the chance to accompany Rod Solar to a training last week. As it is a major issue in my studies [...]

2018-01-24T17:37:51+00:00By |Categories: Step 2: Converting more calls|3 Comments

Rewarding yourself for acting – often and repeatedly

Rewarding yourself for acting - often and repeatedly Limiting thoughts, beliefs and feelings can be paralysing. I know, I’ve experienced many, and have seen my productivity and outcomes temporarily plummet as a result. As I wrote before, while we can acknowledge that fears and negativity [...]

2018-05-30T08:10:50+01:00By |Categories: Step 2: Converting more calls, Step 3: Closing first appointments|Comments Off on Rewarding yourself for acting – often and repeatedly

The confirmation bias and resistance to selling

The confirmation bias and resistance to selling In this series of five posts, we explored the manifestations of cognitive dissonance and how I feel it results in a self-fulfilling prophecy: a vast disparity between what we think sales people do, and what they really do [...]

Are Sales Bonuses Really as Motivating as You Might Think?

Are Sales Bonuses Really as Motivating as You Might Think? A client that is planning to expand their call handling team asked me about the right balance of remuneration for new starters. How much of a sales person’s package should be base, and how much [...]