All posts related to handling patients on the telephone

How to run effective laser eye surgery patient webinars

Whether you want to book more first appointments from a patient event in a physical space (an open evening) or online (a webinar), you’ll find this proven advice will improve your results.

By |2020-05-26T06:37:04+01:00May 24th, 2020|Categories: Customer Service and Sales Observations, Marketing how to, Step 2: Converting more calls|Comments Off on How to run effective laser eye surgery patient webinars

The definitive guide to building a waitlist with video appointments

The definitive guide to building a waitlist with video appointments In this post, we explain why, as a cataract and refractive surgeon, you should be pressingly adding video appointments to your service offering to protect your patient pipeline during the Coronavirus crisis shutdowns, [...]

By |2020-06-05T11:46:07+01:00May 23rd, 2020|Categories: CRS Recovery, Marketing Feature, Step 2: Converting more calls|Comments Off on The definitive guide to building a waitlist with video appointments

Protect your patient pipeline with virtual appointments during the coronavirus crisis shutdowns and beyond

How to do online consultations – a doctor's guide to delivering a valuable and accessible online service that converts in just 15 to 20-minutes.

By |2020-04-17T16:46:41+01:00February 20th, 2020|Categories: CRS Recovery, Marketing how to, Step 2: Converting more calls|Comments Off on Protect your patient pipeline with virtual appointments during the coronavirus crisis shutdowns and beyond

Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow

Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow Laura Livesey talks from the floor of ESCRS 2016 in Copenhagen about how we got inspired to create learn.liveseysolar.com - a new Online Learning Academy to help clinics & hospitals grow.

By |2016-11-22T10:33:03+00:00September 21st, 2016|Categories: ESCRS, News, Step 2: Converting more calls, Step 5: Getting more referrals|Comments Off on Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow

In 2015 let’s use our phones for… talking

We can text, email, Tweet, and Facebook. We can GChat or Skype, and "say congrats" to our network on LinkedIn. And we can do it all conveniently through our handheld mobile devices. As we welcome the new year into our lives, it's hard not to notice that we live in a hyperconnected world where communication can be constant, yet many of us are more isolated and anonymous than ever.

By |2018-05-30T08:09:02+01:00January 6th, 2015|Categories: Step 2: Converting more calls|Tags: , , , , , |1 Comment

The future of training: Get ready to enter the holodeck

The future of training: Get ready to enter the holodeck In my last post I shared how we are using available technology in our training today to cross barriers of distance, time and language. What if we could cross even bigger barriers? What if it [...]

By |2018-05-30T08:10:19+01:00May 8th, 2014|Categories: Step 2: Converting more calls, Step 3: Closing first appointments|Comments Off on The future of training: Get ready to enter the holodeck

Calming yourself in stressful situations like objections

Calming yourself in stressful situations like objections You have a better chance of successfully overcoming objections if you stay calm and relaxed when encountering them. The steps involved in overcoming objections are not difficult to remember or execute, but any system or protocol will escape [...]

By |2018-05-30T08:10:30+01:00April 30th, 2014|Categories: Step 2: Converting more calls, Step 3: Closing first appointments|5 Comments

Recognising anxiety when facing stressful situations like objections

Recognising anxiety when facing stressful situations like objections Your heart rate increases. Your breathing gets faster. You feel and see your skin flush, as a result of a 300-400% increased blood flow priming the muscles, lungs, and brain to respond to additional demands. You feel [...]

By |2018-05-30T08:11:05+01:00April 28th, 2014|Categories: Step 2: Converting more calls, Step 3: Closing first appointments|Tags: , , |Comments Off on Recognising anxiety when facing stressful situations like objections

Learning for life – how psychology is fundamental in a customer service phone call

Learning for life - how psychology is fundamental in a customer service phone call As an intern with LiveseySolar I was really appreciative to have the chance to accompany Rod Solar to a training last week. As it is a major issue in my studies [...]

By |2018-01-24T17:37:51+00:00April 9th, 2014|Categories: Step 2: Converting more calls|3 Comments