Wowing Your Patients
Every interaction you have with a patient, from the first phone call to the first appointment to the treatment and beyond, should create a WOW experience. You want them to walk away thinking, “Wow, that was one of the best customer experiences I’ve ever had.” Regardless of whether they pursued treatment or not, you want them to believe “that was different!” “That was special!” “That was all about me!” Discover how you can create the WOW-factor and get the best free marketing tool you’ll ever want or need. Let’s dive in shall we?
How to improve your practice’s productivity with better communication
In this article, we explored the importance of effective communication in a medical practice and the impact it can have on staff productivity. From vague instructions and unclear deadlines to problems with email and hallway conversations, poor communication can lead to confusion and wasted time. The solution is to implement a clear meeting rhythm, with daily, weekly, monthly and quarterly check-ins, and to improve communication skills through training. The article concludes with an invitation to book a complimentary call to learn more about how to optimise communication and increase productivity in your practice.
Good Communication Improves Employee Morale
Good Communication Improves Employee Morale A recent survey by US staffing agency, Accountemps found that one third of HR managers cited communication issues as the main cause of staff ...
Savvy customers won’t tolerate poor UK customer service
Savvy customers won't tolerate poor UK customer service Poor customer service is ubiquitous in the UK. Each year the UK loses 12 Billion from poor customer service and 50% of ...
The Patient Acquisition Model by LiveseySolar
LiveseySolar presents the Patient Acquisition Model at ESCRS 2012 Practice Development Workshop We had a great turn-out for our talk at the XXX Congress of the European Society for ...
Meet our Founders
Rod Solar
Founder & Scalable Business Advisor
Rod co-founded LiveseySolar and acts as a Fractional CMO and Scalable Business Advisor for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Laura Livesey
Founder & CEO
Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK