Your clinical team could do a better job of converting first appointments to surgical cases. You know how to run a clinic or treat patients, but you’ve not been sufficiently trained to sell.
Not enough patients that come to see you convert to surgery. Service is inconsistent and transactional. Most of your staff – while they technically know what they’re doing – don’t come from a customer service background. What you’d really like is for your customer service and sales effectiveness to be as good as the main service you provide.
Clinics and hospitals have dramatically increased their consultation conversion rates after taking our course, Handling Patients at the Appointment. Now one of our healthcare marketing online courses, this course has historically increased our clients’ conversion rates at face-to-face appointments by an average of 52%.