Handling Patients on the Telephone Course

Product: Handling Patients on the Telephone2017-07-12T14:15:45+00:00

The Handling Patients on the Telephone Course

Start converting more callers into appointments

Ideal candidate

You believe that your telephone team could improve how they handle telephone enquiries to improve customer service or increase appointment conversion rates.

Challenges

People call you but your telephonists handle them inconsistently. Some of your telephone staff is excellent at what they do; others have less productive habits. Converting callers into appointments is inconsistent and you know they could convert more if they only had more knowledge, confidence, experience or skills.

Solution

You to train your telephone staff to handle patients on the telephone more effectively. ‘Handling Patients on the Telephone’ is one of the world’s first healthcare telephone training courses. We designed it specifically to teach people who are not experienced sales people to convert more callers into appointments. We’ve been delivering this healthcare telephone training courses for over a decade. Over a 10 year period, our clients have increased their conversion rates on the telephone by an average of 94%.

Watch this video about The Handling Patients on the Telephone Course

Rod Solar, Client Services Director of LiveseySolar discusses how healthcare telephone training courses can benefit your clinic.

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The key benefits of the Handling Patients on the Telephone Course

The Handling Patients on the Telephone Course offers four important benefits:

Have questions about healthcare telephone training courses?

CALL US ON: 020 7407 4452, OR…

REQUEST A CALL BACK

Healthcare telephone training courses options

We can deliver The 5 Steps to Grow your Healthcare Business Course in three ways:

Online

Quote
  • 24/7 online access
  • Peer support

Flexi

Quote
  • 24/7 online access
  • Peer support
  • Weekly webinars

Enriched (most popular)

Quote
  • 24/7 online access
  • Peer support
  • Weekly webinars
  • Live training
  • Call evaluation
* Monthly prices 1/12 of annual fees paid up front | Prices are per participant license.

Have questions about healthcare telephone training courses?

CALL US ON: 020 7407 4452, OR…

REQUEST A CALL BACK

Healthcare Telephone Training Courses features

The Handling Patients on the Telephone Course includes:

Content

  • Understanding the value of telephone conversion rates

  • Greeting callers on the phone to establish rapport

  • Opening callers on the phone to discover motivations

  • Closing callers on the phone to gain commitment

  • Overcoming objections and handling cancellations

Structure

  • 8 hours of video instruction

  • 22 unique lessons & quizzes

  • 3 week completion target

  • 24/7 access

  • 8 hours of live training (Enriched only)

  • Analysis of 5 calls per participant (Enriched only)

Learning aids

  • Downloadable workbook

  • Peer forum

  • Achievement system

  • Email notifications to keep you on task

  • Official certification

  • 12 Weekly Q/A webinars (Flexi & Enriched)

Licenses

  • Extendable license (add more people as you grow)

  • Group license discounts

  • Monthly rates available

“For me, there wasn’t a choice. It was clearly Liveseysolar.”

Watch Robert Morris, Medical Director of Optegra Eye Hospitals, on why he chose LiveseySolar for Healthcare Marketing.

Clients from across the UK

Clients worldwide

Have questions about healthcare telephone training courses?

CALL US ON: 020 7407 4452, OR…

REQUEST A CALL BACK

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