You believe that your telephone team could improve how they handle telephone enquiries to improve customer service or increase appointment conversion rates.
People call you but your telephonists handle them inconsistently. Some of your telephone staff is excellent at what they do; others have less productive habits. Converting callers into appointments is inconsistent and you know they could convert more if they only had more knowledge, confidence, experience or skills.
You to train your telephone staff to handle patients on the telephone more effectively. ‘Handling Patients on the Telephone’ is one of the world’s first healthcare telephone training courses. We designed it specifically to teach people who are not experienced sales people to convert more callers into appointments. We’ve been delivering this healthcare telephone training courses for over a decade. Over a 10 year period, our clients have increased their conversion rates on the telephone by an average of 94%.