Increase your telephone conversion rates and watch your sales and profits grow. Designed specifically for non-salespeople in refractive surgery environments, these engaging telephone customer service skills courses will enable your staff to confidently greet, open and close phone enquiries into more appointments. This healthcare-specific workshop is ideal for call centre staff, patient advisers, medical secretaries, and practice managers who need to persuade prospective private patients to visit for an appointment. Armed with new knowledge, skills and confidence, your staff will be ready to convert more telephone enquiries into consultations. Clinics taking this training have dramatically increased their conversion rates, sales, and profits, without spending more money on marketing.