“New ways to add value to my role”
Delivering Customer Service Excellence course review - How to add value to your role by understanding different types of personalities and how to react to them in a positive way - "New ways to add value to my role"
“Worth giving up half your weekend”
Delivering Customer Service Excellence course review - "Worth giving up half your weekend"
“My own well-being affects how I am able to perform”
Delivering Customer Service Excellence course review - The WASP chain - “My own well-being affects how I am able to perform"
“I will be devising plans to overcome problems within the clinic”
Delivering Customer Service Excellence course review - "I will be devising plans to overcome problems within the clinic"
“Different personalities and phases people go into”
Delivering Customer Service Excellence course review - "Different personalities and phases people go into"
“Function vs. Essence”
Delivering Customer Service Excellence course review - "Function vs. Essence"
“It may just be a phase”
Delivering Customer Service Excellence course review - "It may just be a phase"
“Getting the best from your staff”
Delivering Customer Service Excellence course review - Staff and colleagues as costumers - "Getting the best from your staff"
“Invaluable learning tools”
Consultation sales training review - Participants: Mr. Glenn Carp (Ophthalmic Surgeon), and Darren Couch and Emma Firmager (both Optometrists) - "Invaluable learning tools"
“As much laughter as well as learning”
Consultation sales training review - Dr Uchenna Okoye - "As much laughter as well as learning”
