Can your website manage omnichannel communication?

Today, you get leads from all places. That’s why the Omni-Channel Communication Platform in Hattie funnels them into one spot. Imagine the scenario: A prospective patients messages you on Facebook, it lands in your funnel and you respond from there. What about Instagram? You get it in Hattie, and you reply from there. In both cases, the prospect sees your reply in their social media messaging app. This is big because it’s all about making it easy for the patients.

Importance of Omnichannel Communication

Dealing with many channels is tough for practices. You’ve got conversations all over the place. A person may start on one platform. Then they switch. Maybe they call. Then they come in. Keeping track is hard. So, how do you keep the chat smooth across all this?

Hattie All-in-one Marketing and Sales System

So, meet Hattie, your all-in-one fix. It pulls all your chats into one spot. New patients, old patients, doesn’t matter. Instagram, Google Chat, SMS, email, phone—you see it all in one place. You reach people how they like. And you keep all chats in one spot. No mix-ups. Nothing gets lost.

Value of Omnichannel Approach

So, someone says, “I want to book a time. When can I come?” They say it on Facebook. You won’t miss it. You don’t have to stress about checking Facebook or Instagram. It’s all in one place. No worries.

So, you get a lead. Maybe it’s an SMS or a call. Doesn’t matter. You see it all in the same place, real quick. Acting fast is key. You’ve got about five minutes. Why? Answer in five minutes and your odds to close the deal triple. Yes, triple. That’s a big deal. Few things in business give you that kind of edge just for being quick to reply.

But before, no tech could help us do this. Now, Hattie changes that. You can use this tool to get that edge.

Benefits of Hattie System

Like I said, you can talk to patients on many platforms. Making it simple is key. Also, no need to use your personal phone for social media or texts. Hattie takes care of it.

All communication channels brought together

All chats go through a desktop or mobile tool. It works like a shared CRM. So, if I start talking to someone on Facebook, a teammate can keep the chat going. Even if I step away. This works anywhere, office or home. Doesn’t matter who’s on, where they are, or what platform. It’s super useful and really quick.

Time-saving & workflow improvement

It makes workflow better. No one gets lost or missed. And no more using personal phones. This is big because personal phones can be a security risk.

Personalized touch in the digital landscape

This way feels more personal. Text chats make people feel close, especially young folks like millennials. Many people use SMS, WhatsApp, and social media to talk. But young people really like it more than calls. It lets them get quick answers. No stress like with a phone call.

Stronger patient relationships, trust, and confidence

This way builds trust and makes people like us. When they like us, they are more likely to buy from us.

Results and Success Stories

We launched Hattie in 2022. It’s in many eye surgery practices now. Most people love it. It saves them time and makes booking easy. We added a new booking bot. It’s smart and books by itself. No need for a person to do it.

People engage more. They say yes more. They leave good reviews. It’s not just about seeing better. It’s about feeling good the whole time. Happy patients mean better reviews and more people coming in.

I’m super sure about this tech. It’s a big hit. People see big gains for a small cost. I say, reach out to us about Hattie. Learn how smooth chats can help your patients. Make the most of talking on all platforms. Can’t wait to hear from you!

NOTE: The best way to answer that nagging question about practice growth or marketing or patient volume in the back of your mind is to book a free 15-minute compatibility call. Get some options and go away with a clear idea of what’s possible.

About the author

Rod Solar
Founder & Fractional CMO

Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people through vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.

Get your Practice Marketing Score

Take our FREE “Practice Marketing” quiz. Get your score and benchmark yourself to practices around the world.

Find articles on:

What our clients say…

“In a matter of weeks, we already saw results with LiveseySolar. Far before we were even finished with our project.”

Erik Chotiner, MD, FACS, Ophthalmologist

“The whole group has been very, very professional. We’re quite early in the stages, but we can see the benefits.”

Dr Nick Mantell , MBChB FRANZCO

“They’re very professional. They know what they’re doing, but they also put us at ease. This helped us to cut through what’s needed to get what we want.”

Mr Praveen Patel, MA (Cantab), MB BChir (Cantab), FRCOphth, MD (Res)

“It’s wonderful to work with an agency that engages on our level and understands our market.”

Dr Anton Van Heerden, MBChB; FRANZCO, Ophthalmologist

Get your Practice Marketing Score

Take our FREE “Practice Marketing” quiz. Get your score and benchmark yourself to practices around the world.

Meet our Founders

We’re passionate about helping leaders of high-quality, growth-minded practice owners double their practice revenue

Rod Solar

Founder & Scalable Business Advisor

Rod co-founded LiveseySolar and acts as a Fractional CMO and Scalable Business Advisor for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.

Read more

LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.

— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO

Laura Livesey

Founder & CEO

Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.

Read more

Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.

— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK