Closing First Appointments
Many practices are under the assumption that a patient will simply book when they’d like to pursue treatment. The problem is, people don’t act like that. Prospective patients rarely ask all the questions they need to address their concerns.
The majority of patients will walk away, thinking, “Hey, I’ve got lots of time to think about this.” But then, life takes over. People go home and become distracted by everything going on in their day-to-day lives. We fail to connect with them. They don’t answer the phone, they ‘go off’ the idea, or they spend the money elsewhere. Here we reveal the secret systems that have taken us over 20 years to learn and refine. Adopt these tips, and you will see your patient numbers increase in leaps and bounds. Let’s get into it…
The Consultation Process
How to create the perfect consultation process for your laser eye surgery practice. Generate more conversions. Champion customer service.
How to run world-class first appointments
In this audio podcast about how to run world-class consultations, Rod Solar plays the part of the clinic team with Laura Livesey playing the part of the patient. They run through a demonstration of what a world-class first appointment should look and sound like to increase the likelihood of converting appointments into patients.
Are you ready to close? Learn what you need to know about handling patients at the appointment
Are you ready to close in a way that leads to conversions? The first step to hitting those dream numbers is to identify your current close rate. Then, you've got to get ready to increase them. Are you ready to do what it takes to bump up to a world-class level?
How to help patients finance eye surgery
How to help patients finance eye surgery Laser and cataract surgery isn't cheap. Expecting someone to make a lump-sum payment for a procedure that exceeds their average monthly cost ...
How do you get clinic staff excited about training? | Testimonial by Manmeet Chowdhry
Video: How do you get clinic staff excited about training? A question we get asked a lot is how do you get your clinic staff excited about training? How do you get team members, some who may have been with you for many years, to change their way of interacting with patients? Here's a video showing what often happens when you take a seasoned, productive, patient coordinator at a clinic, and ask them to participate in a LiveseySolar healthcare team training. By the end of the training she said "I really found it to be amazing. Things that I'll probably take away are very easy to apply and it's just having reminders there, really." Watch the 1 minute video here...
How do non-sales professionals follow a sales process without sounding robotic?
Can you be authentic and non-robotic while still following a sales process? Something we hear almost daily at LiveseySolar is the general anxiety people have about using process in their day ...
Meet our Founders
Founder & Fractional CMO
Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Founder & CEO
Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK