We believe it's very important to evaluate the training we deliver so that we can (a) monitor behavioural adherence to the processes we teach and (b) correlate our efforts with business results. When we evaluate training, we often discover insights that we can use to improve our training programs, increasing the chances of getting better and better results for our clients and their sales teams.
It's a common concern: you invest in training, spend time and energy working with the trainer to set it up, devote valuable time to send employees to the training event... and nothing changes. When they return, it's business as usual, and the training seems to have no impact whatsoever. What went wrong?In this post, Laura Livesey helps us understand how to make training stick, so that you can get the return on investment you are seeking.
Can you be authentic and non-robotic while still following a sales process? Something we hear almost daily at LiveseySolar is the general anxiety people have about using process in their day to day communications. A common refrain is: "I don't want to sound robotic!" Another favorite [...]
We are very excited to report that we have just recently received feedback and ratings about the full-day course we delivered at ESCRS 2014 called "Delivering World Class Consultations". ESCRS for those of you who haven't attended is the European Society for Cataract and Refractive Surgeons and it's an annual conference of about 10,000 eye surgeons that takes place in a different European city each year.
One of hot topics here at LiveseySolar surrounds non-salespeople and the fact that they are being asked to sell more and more in the professional services world. We’re continuing our new series of video Questions and Answers recorded during the recent ESCRS trade show that took place at the Excel Centre in London. Today’s video asks whether an essential ingredient in selling - confidence - can be taught or not. What do you think?
As a professional how does your approach to having to sell stuff (sigh) impact your career? Non-salespeople are being asked to sell more and more in the professional services world. As a professional, your attitude towards sales can either hamper your results, or positively impact [...]
What are the top sales tips for non-salespeople who have to sell? If you're a business leader, entrepreneur, manager, professional, consultant, customer service associate, or really anyone who is in a position where you are dealing with customers, it is highly likely you will have [...]
How do I get to the next step in the sales process? A few weeks ago we polled you with a single question: As a non-salesperson, you still have to sell your services. What, if anything, makes you anxious about selling?" If you haven't answered [...]