“All the topics were covered well and he ensured that everyone understood before progressing to the next item”

What is the loyalty of one customer worth? Well, depending on what you offer, sometimes that one customer’s loyalty can be the equivalent of 20 repeat purchases and 20 additional customer’s purchases, or 40-fold! People in customer-facing roles, absorbed in the day-to-day transactional nature of their businesses sometimes fail to remember that a customer is so much more than a mere transaction, as this office manager and recent participant in my Delivering Customer Service Excellence course found…

What I found most interesting was the section on people’s personality traits and how to deal with these people accordingly. Most applicable was planning a process from the patients point of view and how we can create a “wow” factor for each element of the patients care.

I also learned about the positive impact that a patient can have on your business if they refer a friend and so on. This is best achieved by adding a little extra to a patient’s care, that they didn’t expect: A “wow” factor, thus encouraging them to recommend our hospital to a friend.

All the topics were covered well and Rod Solar ensured that everyone understood before progressing to the next item.

You learn a great deal! Everyone came away very enthusiastic about how they can make a difference to their workplace and how it will affect not only patient care, but the business too.

This was one of the best training sessions I have ever been to. Rod Solar was fantastic and was very enthusiastic and knowledgeable about his subject matter. Everyone on the course commented to me that they weren’t sure what to expect at first but almost as soon as the session commenced they were all involved and enthusiastic. I can’t recommend Rod highly enough.

Office Manager, London

Get your Practice Marketing Score

Take our FREE “Practice Marketing” quiz. Get your score and benchmark yourself to practices around the world.

GET YOUR SCORE

Find articles on:

What our clients say…

“In a matter of weeks, we already saw results with LiveseySolar. Far before we were even finished with our project.”

Erik Chotiner, MD, FACS, Ophthalmologist

“The whole group has been very, very professional. We’re quite early in the stages, but we can see the benefits.”

Dr Nick Mantell , MBChB FRANZCO

“They’re very professional. They know what they’re doing, but they also put us at ease. This helped us to cut through what’s needed to get what we want.”

Mr Praveen Patel, MA (Cantab), MB BChir (Cantab), FRCOphth, MD (Res)

“It’s wonderful to work with an agency that engages on our level and understands our market.”

Dr Anton Van Heerden, MBChB; FRANZCO, Ophthalmologist

Get your Practice Marketing Score

Take our FREE “Practice Marketing” quiz. Get your score and benchmark yourself to practices around the world.

Get your score

Related Posts

Meet our Founders

We’re passionate about helping leaders of high-quality, growth-minded practice owners double their practice revenue

Rod Solar

Founder & Fractional CMO

Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.

Read more

LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.

— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO

Laura Livesey

Founder & CEO

Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.

Read more

Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.

— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK