Consultation sales training review: “Deal with difficult patients”
From the training, I have developed more confidence in what I’m saying to patients. I’ve learned different ways to deal with different/same situations. I have also learned how to deal with and diffuse difficult patients. I will introduce this system as soon as I’m back at work. The trainer was very enthusiastic all of the time, which made us feel enthusiastic also. I would like to suggest that he consider more how an individual may feel when they are picked out of the front to speak and stand up in front of everyone and act. I would ask them all first how they would feel to be put in that situation.
Advisor, Optimax Laser Clinics, Leeds
Meet our Founders
Founder & Fractional CMO
Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Founder & CEO
Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK