“Overall, I am very satisfied”
After extensive training and long-term coaching work with the London Vision Clinic’s front-line telephone team (where we in fact have developed and tested many of our ideas over the last 7 years), they asked us to train their clinical staff in the same telephone skills. So, we’ve inviting at least one nurse or technician to our open-access Increase Telephone Conversion Rates 2-day course over the past year. Here is what one of these clinicians had to say about what she learned regarding dealing with objections:
I learned a lot from the qualifying (middle section). I will most be able to apply ‘Dealing with Objections’. I found the role-play in front of everyone to be very challenging – but, in fact, more would be good. Overall, I am very satisfied.
Clinical Technician, London Vision Clinic