“I learned how to deal with the different personality phases”
Wouldn’t it be great if you could read someone’s response to stress (be it a loss of control, a loss of trust or a loss of certainty) as if you could read the thought bubbles above their heads?
Well, while we don’t promise anything so clairvoyant, people do leave clues as to what they’re thinking based on what they most value and how they make sense of the world, as this participant found at our Delivering Customer Service Excellence course…
I learned how to deal with the different personality phases. I will most be able to apply recognising body language and telephone conversations with the different personality phases. I found enabling a conversation to run smoothly either face to face or by telephone the most challenging. All the topics were covered fully. Rod made the whole day extremely interesting and informative in a relaxed, friendly manner. I felt he was very approachable and interested in the day to day running of our business.
Medical PA, Yorkshire eye Hospital, Leeds
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Meet our Founders
Rod Solar
Founder & Scalable Business Advisor
Rod Solar is a co-founder of LiveseySolar and a Scalable Business Advisor / fCMO for our customers. Rod mentors and coaches CEOs/Founders and their leadership teams to triple their sales, double their profit, and achieve their “ideal exit”.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Laura Livesey
Founder & CEO
Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK