Engage more website visitors with webchat to SMS

How many visitors does your vision correction website get? 100? 1000? 10,000/month? How many become leads? Often 1-5%.

What if I could show you an easy way to capture more website visitors into leads without spending anything on ads or building out new funnels or offers on your website? And then, what if I told you could start conversations in their mobile phones?

We’re super excited to announce an easy way to convert more website visitors into leads – now available for Hattie Beta Program Participants.

Hattie gives you the ability to add a webchat to SMS widget on every page of your site.

This is HUGE.

Before we get into the implications of this, let’s take a quick trip down memory lane

What webchat used to be like

This started with live chat software. LiveChat came out and we all got excited, right? This is awesome! I don’t have to get on the phone and call businesses anymore, I can hop on chat. But what we soon found out was there’s never anybody on the other end. So, you take the time to type out your message and then you sit there waiting.

Then it evolved. Now, you’ve likely seen chatbots on websites pop up and they’ll say that they will typically reply in six hours.

Now you’re thinking – that’s great. I’m not gonna sit on this website for six hours and wait?

The next-generation: Webchat to SMS

So Hattie’s web chat widget is a modern evolution of that. Hattie’s webchat widget is a gateway into an SMS conversation on the lead’s mobile phone.

Step 1: Hattie puts a webchat widget on your site

First, Hattie puts this on your site. It shows like a little bubble on the bottom right on a desktop or mobile device.

Step 2: A visitor clicks the webchat to SMS widget

You click it and it pops up. Then, Hattie asks for contact details before engaging in the chat (she’s a smart girl, Hattie).

Step 3: Hattie captures the lead’s contact information

The visitor enter their details and now they are a lead in your Hattie CRM.

Step 4: The message comes into Hattie as a text.

Step 5: You or your team reply from Hattie by SMS

They can do this on their desktops or phone apps (when available), and the message sends a text to the lead’s phone.

So, this is what’s happened

We’ve untethered the user from the website. They can go about their day and you haven’t lost the lead because you’re still in a conversation via SMS.

Guess what? Today’s vision correction shoppers love this because text message texting is their preferred mode of communication. So every vision correction practice needs to be able to text with their patients and prospective patients, but most of you can’t.

How else would you do it? Ask your team to use their mobile phones to text with patients? Ludicrous!

Hattie can immediately enable you and your team to add a webchat to SMS widget on your site and text your leads.

Now, guess what will happen when you do this. People will start texting in.

It might feel like magic. But the truth is that you were already getting traffic to your website. It just wasn’t converting because if your customers are like most millennials, they hate getting on the phone.

Further, most people don’t like filling out forms right? So, as soon as they see there’s a chat widget, people jump on it.

Drive up lead numbers with webchat to SMS

This is like dropping a net into the river and catching fish that were already swimming by. You’ll be amazed by how quickly leads start coming in.

Go ahead and try it now on our website (see bottom right of this screen). And if you’re interested in having this functionality on your website too, let us know!

NOTE: The best way to answer that nagging question about practice growth or marketing or patient volume in the back of your mind is to book a free 15-minute compatibility call. Get some options and go away with a clear idea of what’s possible.

About the author

Rod Solar
Founder & Scalable Business Advisor / fCMO

Rod Solar is a co-founder of LiveseySolar and a Scalable Business Advisor for its customers. Rod mentors and coaches eye surgery business CEOs/Founders and their leadership teams to triple their sales, double their profit, and achieve their “ideal exit”.

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What our clients say…

“In a matter of weeks, we already saw results with LiveseySolar. Far before we were even finished with our project.”

Erik Chotiner, MD, FACS, Ophthalmologist

“The whole group has been very, very professional. We’re quite early in the stages, but we can see the benefits.”

Dr Nick Mantell , MBChB FRANZCO

“They’re very professional. They know what they’re doing, but they also put us at ease. This helped us to cut through what’s needed to get what we want.”

Mr Praveen Patel, MA (Cantab), MB BChir (Cantab), FRCOphth, MD (Res)

“It’s wonderful to work with an agency that engages on our level and understands our market.”

Dr Anton Van Heerden, MBChB; FRANZCO, Ophthalmologist

Get your Practice Marketing Score

Take our FREE “Practice Marketing” quiz. Get your score and benchmark yourself to practices around the world.

Meet our Founders

We’re passionate about helping leaders of high-quality, growth-minded practice owners double their practice revenue

Rod Solar

Founder & Scalable Business Advisor

Rod Solar is a co-founder of LiveseySolar and a Scalable Business Advisor / fCMO for our customers. Rod mentors and coaches CEOs/Founders and their leadership teams to triple their sales, double their profit, and achieve their “ideal exit”.

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LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.

— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO

Laura Livesey

Founder & CEO

Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.

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Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.

— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK