LiveseySolar presents a full-day masterclass at ESCRS 2014 at the Excel London

We delivered a full-day Masterclass called “Delivering World-Class Medical Consultations” for Surgeons, Healthcare Professionals and Hospital/Clinic Administrators at the European Society of Cataract and Refractive Surgery. This year’s meeting was held in London on Saturday the 13th of September.

[slideshare id=39230831&doc=escrs2014-deliveringworldclassconsultations4x3-140918033040-phpapp02]


Participants discovered that delivering world-class consultations is easy if they prepare to follow some simple process steps that allow them and their team to consistently deliver an excellent service that results in happy patients.

Laura Livesey on Stage

Laura Livesey on Stage

The LiveseySolar Patient Acquisition Model looks at the people in your practice and how their roles need to be designed and performed to deliver a consistent and reproducible level of customer service across everything you do.

Often practices get hung up on offering logical lines of explanation about their services, that fall on deaf ears. Because people buy with emotion and justify with logic, by following the LiveseySolar Patient Model, practices full of non-salespeople find that they can achieve, not only happy patients and consistency within the workplace but also the knowledge that they are maximising their time and revenue.

Fiona Fidgett, Project Administrator; Laura Livesey, Managing Director; and Rod Solar, Director of Client Services for LiveseySolar all shared the stage for the full day event that was very well received, with over 95% of participants reviewing it as “Excellent”.

Julien Buratto of CamoSpa in Italy said “I should have known Rod before, I would have saved a lot of time”. Getter Orusalu of KSA in Estonia said “It was really useful and good – I got so many good tips and ideas.” while Ants Haavel, MD of KSA said “This issue is needed for every practice that wants to succeed regularly. Very good stuff. Professional. Keep rocking.”

Get your Practice Marketing Score

Take our FREE “Practice Marketing” quiz. Get your score and benchmark yourself to practices around the world.

Find articles on:

What our clients say…

“In a matter of weeks, we already saw results with LiveseySolar. Far before we were even finished with our project.”

Erik Chotiner, MD, FACS, Ophthalmologist

“The whole group has been very, very professional. We’re quite early in the stages, but we can see the benefits.”

Dr Nick Mantell , MBChB FRANZCO

“They’re very professional. They know what they’re doing, but they also put us at ease. This helped us to cut through what’s needed to get what we want.”

Mr Praveen Patel, MA (Cantab), MB BChir (Cantab), FRCOphth, MD (Res)

“It’s wonderful to work with an agency that engages on our level and understands our market.”

Dr Anton Van Heerden, MBChB; FRANZCO, Ophthalmologist

Get your Practice Marketing Score

Take our FREE “Practice Marketing” quiz. Get your score and benchmark yourself to practices around the world.

Related Posts

Meet our Founders

We’re passionate about helping leaders of high-quality, growth-minded practice owners double their practice revenue

Rod Solar

Founder & Scalable Business Advisor

Rod Solar is a co-founder of LiveseySolar and a Scalable Business Advisor / fCMO for our customers. Rod mentors and coaches CEOs/Founders and their leadership teams to double their sales, triple their profits, and achieve their “ideal exit”.

Read more

LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.

— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO

Laura Livesey

Founder & CEO

Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.

Read more

Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.

— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK