LiveseySolar presents a full-day masterclass at ESCRS 2014 at the Excel London
We delivered a full-day Masterclass called “Delivering World-Class Medical Consultations” for Surgeons, Healthcare Professionals and Hospital/Clinic Administrators at the European Society of Cataract and Refractive Surgery. This year’s meeting was held in London on Saturday the 13th of September.
Participants discovered that delivering world-class consultations is easy if they prepare to follow some simple process steps that allow them and their team to consistently deliver an excellent service that results in happy patients.
The LiveseySolar Patient Acquisition Model looks at the people in your practice and how their roles need to be designed and performed to deliver a consistent and reproducible level of customer service across everything you do.
Often practices get hung up on offering logical lines of explanation about their services, that fall on deaf ears. Because people buy with emotion and justify with logic, by following the LiveseySolar Patient Model, practices full of non-salespeople find that they can achieve, not only happy patients and consistency within the workplace but also the knowledge that they are maximising their time and revenue.
Fiona Fidgett, Project Administrator; Laura Livesey, Managing Director; and Rod Solar, Director of Client Services for LiveseySolar all shared the stage for the full day event that was very well received, with over 95% of participants reviewing it as “Excellent”.
Julien Buratto of CamoSpa in Italy said “I should have known Rod before, I would have saved a lot of time”. Getter Orusalu of KSA in Estonia said “It was really useful and good – I got so many good tips and ideas.” while Ants Haavel, MD of KSA said “This issue is needed for every practice that wants to succeed regularly. Very good stuff. Professional. Keep rocking.”
Meet our Founders
Founder & Fractional CMO
Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Founder & CEO
Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK