” I felt that I learnt something from each topic covered”
It’s harder to think of outstandingly good customer service experiences than it is to think of outstandingly poor ones. It seems that our brains are wired to remember bad news more than good. You’d think that good ones, being more rare, would be easier to remember that poor ones, which are more common.
I felt that I learnt something from each topic covered. I found the topic of remembering good customer service experiences quite challenging as I found my mind went blank when asked to think of them. I thought Rod was very friendly, professional, and approachable and kept the group interested at all times.
Hospital Administration Assistant, Yorkshire Eye Hospital, Leeds
Could this be one of the reasons why over 90% of the news we consume everyday tends to be bad news, while good news stories are relegated to filler at the end of broadcasts and newspapers? Could we in fact be servants to an evolutionary adaptation that compels us to be more aware of bad news as a protective mechanism to avoid risk? Is it something that is unique to “pessimistic cultures” that see the glass half empty?
I hope I someday find the answer to this one. If you have any ideas, I’m happy to hear them.
Meet our Founders
Founder & Fractional CMO
Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Founder & CEO
Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK