“I found out how to give the WOW factor”
A beautiful by-product of treating your co-workers and suppliers like customers is that one can get so much more out of them than you otherwise would. It’s clear that being empathetic with your customers is an widely-accepted business imperative. But how many of us are truly empathetic with our colleagues, employees, suppliers, bosses and investors? So much can be gained by expanding your definition of a “customer”, I spend almost an hour on this topic in my Delivering Customer Service Excellence course. For some, it’s one of the most memorable segments…
I found the psychology of customers and which phase they are in and how to approach them most useful. I also found out how to give the WOW factor, not “I should hope so”. Also interesting was the section on how to treat colleagues as customers and how to get the most out of companies supplying goods and services to us. Rod Solar gave a very clear, entertaining presentation, pitched at the right level for who was present.
Staff Nurse, Yorkshire Eye Hospital, Leeds
Meet our Founders
Founder & Fractional CMO
Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Founder & CEO
Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK