“I would recommend this course as a great all-round staff-booster!”
We designed the “Delivering Customer Service Excellence” course to address what we found was an unacceptable level of customer service in the private health care industry, and because many of our own clients were only aiming for “customer satisfaction”.
Deciding that the standard we were aspiring to was not mere “customer satisfaction” but rather Raving Fans “Customer Loyalty”, we composed a course that would systematically aim to encourage organisations to raise their standards.
Since then, we’ve introduced our course to several organisations, both public and private, before we take it into the open-access space. Here is what one receptionist had to say about her experiences at the course:
The topics that were most useful were the ones that gave you ideas on going that extra mile… All the topics are applicable; but only with the support of my manager. All the topics were challenging in their own way. I would recommend this course as a great all-round staff-booster! Rod Solar is very good; creates a great atmosphere and a very positive vibe.
Receptionist, London
Related Posts
Meet our Founders
Rod Solar
Founder & Scalable Business Advisor
Rod Solar is a co-founder of LiveseySolar and a Scalable Business Advisor / fCMO for our customers. Rod mentors and coaches CEOs/Founders and their leadership teams to double their sales, triple their profits, and achieve their “ideal exit”.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Laura Livesey
Founder & CEO
Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK
