How Dr. Leonardo Torquetti Grew His Google Reviews by 70 in Just One Month
Dr. Leonardo Torquetti, an ophthalmologist from Brazil, recently set out on a mission to make his patient experiences more visible online. He knew his patients valued the care he provided, but his Google Reviews didn’t fully capture that—sitting at 150 reviews with a 4.6-star rating.
Leonardo decided to make a change and asked me for help (thanks for the referral, Dan Reinstein).
He started by focusing on the patients who were already his biggest supporters. Using NPS, he pinpointed his promoters—the patients who loved his work and would be likely to refer others. Then, with a personal touch, he reached out to them, inviting them to share their stories through a Google Review.
The results? In just one month, Leonardo’s reviews skyrocketed from 150 to 220. His rating jumped from 4.6 to 4.8. Now, when new patients look him up, they see an outpouring of authentic, positive experiences.
It wasn’t magic. It was the power of listening to his best patients and letting their voices speak for him. A small change in strategy made a world of difference, and Leonardo showed how it’s done.
NOTE: The best way to answer that nagging question about practice growth or marketing or patient volume in the back of your mind is to book a free 15-minute compatibility call. Get some options and go away with a clear idea of what’s possible.
About the author
Rod Solar
Founder & Scalable Business Advisor / fCMO
Rod Solar is a co-founder of LiveseySolar and a Scalable Business Advisor for its customers. Rod mentors and coaches eye surgery business CEOs/Founders and their leadership teams to triple their sales, double their profit, and achieve their “ideal exit”.
Meet our Co-Founders
Rod Solar
Founder & Scalable Business Advisor
For over 20 years, I’ve helped ophthalmology entrepreneurs scale their private practices. I specialise in doubling revenue within three years by offering a proven framework, hands-on experience, and a team of experts who implement what works. We take the guesswork out of growth and scale, so you can focus on delivering exceptional patient care while maximising the value of your business.
LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.
— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO
Laura Livesey
Founder & CEO
I’m the co-founder & CEO of LiveseySolar. I’ve developed powerful eye surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.
Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.
— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK
