Telephone sales training
Training in healthcare telephone sales. Convert more enquiries into patients. Discover everything you need to know to grow your practice...
WOW! Delivering excellent customer service
Customer service courses and training that will help you generate more referrals from your patients. Visit us to start growing your medical business today
The 6 ways to grow your practice, clinic or hospital
Marketing your medical business from lead generation to getting more patient referrals. Visit us to start growing your business today...
Avoiding the Chinese Restaurant Menu
The ubiquitous Chinese restaurant menu - bewildering millions of patrons every lunch and dinner, every single day. Simplicity is liberation. With too many options, many people faced with such a complex choice architecture resort to choosing whatever they recognise, whatever their companion is having, or a selection based on a price that seems to represent good value (e.g. I like beef, and £9 isn't bad for a beef chow mein). Not exactly a rational choice strategy...
Yorkshire Eye Hospital increases sales by 103% (Case Study)
At the time of the engagement, Yorkshire Eye Hospital was a private ophthalmology hospital that wanted to get serious about laser eye surgery. They wanted to increase their leads, their conversion rates and their levels of customer service.
Optimax doubles telephone conversion rate (Case Study)
At the time of the engagement, Optimax Laser Eye Clinics operated 22 clinics in the UK turning over approximately £30 million per year. As one of the top 3 laser eye surgery chains in the country, they offer no-frills laser eye surgery at a value price.
Focus Laser Vision increases margin by 369% (Case Study)
Focus Laser Vision, based in London, is a private ophthalmology clinic focusing on delivering high quality laser eye surgery at a value price. At the beginning of our engagement, Focus wanted to initiate a sales system in the clinic, hire sales personnel and increase their conversion rate. We increased their conversion rate by 131% in 6 months and helped them achieve a 369% increase in gross margin lift.
LASIK Eye Centres increases margin by 483% (Case Study)
Laser eye surgery case study on the impact of staff telephone training. We increased their conversion rate by 40% in 8 months and their gross margin by 483%.
Website Design
Does your website convert? We offer specialised web design for healthcare marketing. Discover everything you need to know to grow your practice...
Paid search
PPC agency and Adwords management service for healthcare companies in London. Discover everything you need to know to grow your practice...
