All posts relating to customer service training go into this category (not case studies and not sales training)

Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow

Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow Laura Livesey talks from the floor of ESCRS 2016 in Copenhagen about how we got inspired to create learn.liveseysolar.com - a new Online Learning Academy to help clinics & hospitals grow.

2016-11-22T10:33:03+01:00By |Categories: ESCRS, News, Step 2: Converting more calls, Step 5: Getting more referrals|Comments Off on Coming Soon: Online Learning Academy to Help Clinics & Hospitals Grow

Provide context if you want sales training to actually stick

It's a common concern: you invest in training, spend time and energy working with the trainer to set it up, devote valuable time to send employees to the training event... and nothing changes. When they return, it's business as usual, and the training seems to have no impact whatsoever. What went wrong?In this post, Laura Livesey helps us understand how to make training stick, so that you can get the return on investment you are seeking.

2018-01-24T17:37:41+01:00By |Categories: Step 5: Getting more referrals|Tags: , , , , , , , |Comments Off on Provide context if you want sales training to actually stick

Sales training: Is it worth spending my valuable time on?

Today Rod Solar answers a question that we get asked all the time by non-sales professionals. "Is learning how to sell worth my valuable time?" If you've ever wondered if sales training is worth it, then watch this video.

2018-01-24T17:37:43+01:00By |Categories: Step 5: Getting more referrals|Tags: , , , , , , , , , , |Comments Off on Sales training: Is it worth spending my valuable time on?

How to avoid cheesy salesmanship and sell like a professional

Today Rod Solar answers a question that we get asked all the time by non-sales professionals. If you've ever stayed clear of selling for fear of looking or sounding cheesy, then watch this video. Question: What would you say to people that say sales is cheesy or isn’t suitable for professionals or a professional environment?

Video: Straight talk for non-salespeople to become good at selling

Today we have 2 videos in which Rod Solar talks about our teaching approach and who might benefit most from working within this kind of learning environment. We’re continuing our new series of video Questions and Answers recorded during the recent ESCRS trade show that took place at the Excel Centre in London. Question: How would you describe your style in teaching professionals to become sales heroes?

If you want to increase sales you must embrace incompetence

We’re continuing our new series of video Questions and Answers recorded during the recent ESCRS trade show that took place at the Excel Centre in London. In today's video Rod Solar talks about some of the barriers that non-sales professionals put in the way of learning what they need to learn, in order to sell.

How do non-sales professionals follow a sales process without sounding robotic?

Can you be authentic and non-robotic while still following a sales process? Something we hear almost daily at LiveseySolar is the general anxiety people have about using process in their day to day communications. A common refrain is: "I don't want to sound robotic!" Another favorite [...]

2018-01-24T17:37:44+01:00By |Categories: Step 5: Getting more referrals|Tags: , , , , , , |Comments Off on How do non-sales professionals follow a sales process without sounding robotic?

When is the best time for non-salespeople to learn sales skills?

Because selling is so universally misunderstood and feared, it's often left to the last minute to figure out how best to get a messages across. Many people don't realise the breadth of applicability that learning sales distinctions can bring not only to your business, but to your personal and even romantic life!

Can confidence be taught to non-sales professionals?

One of hot topics here at LiveseySolar surrounds non-salespeople and the fact that they are being asked to sell more and more in the professional services world. We’re continuing our new series of video Questions and Answers recorded during the recent ESCRS trade show that took place at the Excel Centre in London. Today’s video asks whether an essential ingredient in selling - confidence - can be taught or not. What do you think?

2018-01-24T17:37:44+01:00By |Categories: Step 5: Getting more referrals|Tags: , , , , , , , , , |Comments Off on Can confidence be taught to non-sales professionals?