FAQ: What is the difference between telephone sales training and personal sales training?

Our selling model for both telephone sales training and personal sales training is based on the 3 Act process in which there is a greeting, an opening, and a closing component to every sales transaction.

However, we devote twice as much time to personal sales training (2 days), compared to telephone sales training (1 day). Personal sales training is more in depth and will be of benefit to those who are already skilled and experienced telephone sellers.

Why is personal sales training more in depth?

There are several reasons why personal sales requires more in depth training:

  • An average telephone call may take 10-25 minutes to complete but a personal consultation may take as long as 90 minutes. It is therefore an entirely differently paced sales interaction, requiring different selling techniques.
  • Handling a telephone call is usually a one person job, whereas handling a consultation may require a group of people. It is important that the whole team involved with the sales interaction is aware of the part they play and what the other members of the team are doing.
  • A telephone call can be handled in one place, whereas a consultation requires choreography from one room to the next.
  • A telephone call relies on words and tone of voice to communicate, whereas a consultation involves body language, which can have even more influence on what is communicated than words and tone of voice.

Call us today to find out more about our telephone sales training or personal sales training on +44 (0)20 7402 4452 or email info@liveseysolar.com.

What does personal sales training and telephone sales training involve?

In our personal sales training course, we cover teamwork, pacing, body language and other aspects of selling that are required when meeting face to face with a prospect and not usually needed in telephone selling.

Most organisations choose to invest in our telephone sales training course before personal sales training. This course introduces our highly successful selling model and teaches all the basic techniques of selling over the telephone, many of which can also be applied to selling during a consultation.

The personal sales training course builds and expands on previous knowledge and introduces the additional techniques mentioned previously.

It is also possible for members of your team to attend personal sales training as a standalone course, without previously attending telephone sales training. This may be an option for individuals who are already skilled at selling over the telephone but could improve their success rate in consultations.

If you are unsure which of our training courses is right for your team, please don’t hesitate to get in touch and we will talk through the options. You can call our office on +44 (0)20 7402 4452 during office hours or email info@liveseysolar.com any time.

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What our clients say…

“In a matter of weeks, we already saw results with LiveseySolar. Far before we were even finished with our project.”

Erik Chotiner, MD, FACS, Ophthalmologist

“The whole group has been very, very professional. We’re quite early in the stages, but we can see the benefits.”

Dr Nick Mantell , MBChB FRANZCO

“They’re very professional. They know what they’re doing, but they also put us at ease. This helped us to cut through what’s needed to get what we want.”

Mr Praveen Patel, MA (Cantab), MB BChir (Cantab), FRCOphth, MD (Res)

“It’s wonderful to work with an agency that engages on our level and understands our market.”

Dr Anton Van Heerden, MBChB; FRANZCO, Ophthalmologist

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Meet our Founders

We’re passionate about helping leaders of high-quality, growth-minded practice owners double their revenue

Rod Solar

Founder & Fractional CMO

Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.

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LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.

— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO

Laura Livesey

Founder & CEO

Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.

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Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.

— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK