FAQ: What happens if I don’t get the training results I was expecting?

It’s very important to us to provide a successful training programme, both in terms of the results we promise, measured as return on investment, and in meeting client sales training expectations.

Setting expectations

In order to start setting expectations so we can understand what you hope to achieve from training, we start by asking you questions about your current situation from our very first telephone call.

The more information you can provide about your business, clients and employees, the better we will be able to understand your needs and requirements and suggest an appropriate course of action.

After we have a general picture about your organisation we will discuss what you hope to gain from training. We can also make suggestions and compare with what organisations similar to yours have achieved after attending training with us in the past. After a detailed discussion, we will agree on a set of expectations between us.

The results

Usually, these expectations are set conservatively and it is often the case that they are exceeded. Generally we base expectations around aiming to pay back the training investment by a factor of 5 to 1. The actual ROI will depend on several factors within the organisation, as well as how successful the training is.

You will normally start seeing results immediately, but we calculate the return on investment based on results within three months of the training event. In some cases it may take longer than this 12-week period to experience the full benefit of training.

ROI is not the only measure of success; it merely provides a useful figure to aim for. You may also see success in terms of improved staff morale, better quality of service or increased output.

Sometimes we find that the training is not having the required effect at first. This is usually because participants are not following the process. If this happens, we can identify where the process might be breaking down through our mystery calls and shops, which is a standard part of our follow-up procedure.

After identifying any problems, we can then help you to create a plan to follow the process more closely. There is a direct correlation between following the process and the results achieved.