Nuffield Health Selects LiveseySolar for Customer Service Excellence Team Skills Training

We’re delighted to announce the completion of a pilot phase of interpersonal skills training commissioned by Nuffield Health to all staff responsible for handling enquiries over the telephone.

The project involved five training events in 3 locations, and it focussed on communicating The Nuffield Promise, a unique offering in the private health care industry. The Nuffield Promise is a pledge to Nuffield Health patients, which ensures that “you receive a clear and transparent price for your treatment, the very best in clinical care, and with no time limits on your care.”

Great Training Feedback

Initial feedback from participants was excellent:

  • 100% of attendees agreed that the training notes and workbook were clear, comprehensive, useful and easy to understand.
  • 91% of the training group agreed that the material covered applied to their current job and would help them to perform their usual duties.
  • 87% of attendees stated that they felt the course was worthwhile and would choose to attend it again after experiencing it first-hand. The same percentage said that they would recommend the workshop to others.
  • 91% of the course attendees agreed that the workshop had a positive and supportive atmosphere.
  • 82% felt that their confidence at work had increased as a result of the course.

Personal feedback about the training instructor was excellent:

  • Fantastic, very informative, explained everything well and in a way that made sense.
  • Full of Energy – Managed to keep me interested all day.
  • I felt all topics were covered very well and in depth.
  • No suggestions for additional topics – I think all the topics covered will help me from start to finish.
  • Excellent delivery – course was brilliant.
  • The instructor was excellent!

Working with Nuffield Health

We look forward to continuing our work with Nuffield Health well into the future and continuing to support their efforts in offering excellent customer service to their patients seeking private healthcare.

For over 50 years Nuffield been taking care of people. Through the purchase of Cannons gyms, and the evolution of Nuffield hospitals and Proactive Health, they have become Nuffield Health, offering a wider range of health services than anyone else in the UK.

Additionally, as a social enterprise, Nuffield Health puts any surplus they make back towards improving the quality of the health care they deliver.

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What our clients say…

“In a matter of weeks, we already saw results with LiveseySolar. Far before we were even finished with our project.”

Erik Chotiner, MD, FACS, Ophthalmologist

“The whole group has been very, very professional. We’re quite early in the stages, but we can see the benefits.”

Dr Nick Mantell , MBChB FRANZCO

“They’re very professional. They know what they’re doing, but they also put us at ease. This helped us to cut through what’s needed to get what we want.”

Mr Praveen Patel, MA (Cantab), MB BChir (Cantab), FRCOphth, MD (Res)

“It’s wonderful to work with an agency that engages on our level and understands our market.”

Dr Anton Van Heerden, MBChB; FRANZCO, Ophthalmologist

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Meet our Founders

We’re passionate about helping leaders of high-quality, growth-minded practice owners double their practice revenue

Rod Solar

Founder & Scalable Business Advisor

Rod Solar is a co-founder of LiveseySolar and a Scalable Business Advisor / fCMO for our customers. Rod mentors and coaches CEOs/Founders and their leadership teams to double their sales, triple their profits, and achieve their “ideal exit”.

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LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.

— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO

Laura Livesey

Founder & CEO

Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.

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Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.

— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK