Spire Healthcare employees’ self-confidence soars after telephone sales training

One of the best outcomes from telephone sales training is the increase in self-confidence gained by participants during and after training.

As we always do, we conducted an anonymous staff reaction survey immediately after our healthcare telephone sales training course with Spire Healthcare. In response to the question “What top three things did you learn at the training?”, answers included:

• “to be more assertive”
• “to accept & believe in change – change isn’t bad!”
• “to be more disciplined”
• “to be more confident”
• “to be able to speak better over the phone”
• “better communication skills – answering questions, influencing conversations”
• “to be able to motivate people”
• “to have an open mind”
• “don’t make excuses”
• “try and leave my comfort zone”
• “believe in myself”
• “there is always room for improvement”
• “to not to be defeatist”

About Spire Healthcare

Spire Healthcare is one of the leading private hospital providers in the UK, with a 25 year heritage of customer service and clinical excellence. The company was formed in 2007 from the sale of BUPA Hospitals to leading private equity company Cinven. Their mission is to be the best private provider of quality healthcare in the UK.

Following the acquisition of the Classics hospital group, Spire Healthcare has 37 hospitals across the UK providing services for private patients, both those funded by health insurance and those who choose to pay themselves. They also treat NHS funded patients under the government’s Free Choice scheme.

From diagnostic and routine investigations to more complex surgery, their hospitals also offer cosmetic and weight-loss treatments and surgery.

Spire Healthcare hospitals treat around 800,000 patients a year and over 3,000 medical consultants choose to work in our hospitals. They have around 7,600 employees.