A one-page website or a multi-page website? Which should surgeons choose?

There’s something very different about the website we launched for Professor Michel Michaelides in August 2017 – it’s only one-page. Why did we design it this way? We’ll reveal the reasons in this post.

But first, let’s discuss the conventional wisdom and answer the question: “Why do web designers (including us) recommend 30 to 60 pages as a start for a website?”

The primary reason we recommend so many pages is that there’s a known correlation between the number of pages that Google indexes and the number of visitors a website receives.

The logic supporting multiple-page websites

The more (quality) pages you have, the more pages search engines like Google can find and index. More indexed pages can lead to more impressions on Google search engine results, which correlates with clicks. Clicks roughly equal visitors, and the more visitors you get, the more leads you’ll get from your website.

For similar reasons (e.g. increase number of indexed pages for long-tail keyword phrases) we often recommend adding a blog to a website too.

Not every surgeon, however, needs a comprehensive website ranging from 30 to 60 pages. Some exceptions might include, the surgeon who:

  1. is already so busy with patients they don’t need to get found on Google
  2. does a fair bit of other activities (e.g. research) and therefore has less available time for seeing patients
  3. doesn’t want to invest too much in a website, mainly needing to have a digital CV as opposed to a patient-generating machine
  4. has a very specific speciality appealing to a specific target market
  5. plans to pay for traffic every month or rely on his name recognition to generate visitors

Retinal specialist Michel Michaelides fits most of the criteria we note above so we recommended a one-page website. But, is a one-page website as productive as a multiple-page website?

One-page websites

Can a one-page website ever be as productive as a multiple-page website?

According to some analysts,

  1. One-page websites can better use a story to compel visitors to action
  2. One-page sites are seamless, intuitive and easy to digest
  3. One-page websites look great on all devices
  4. For all the reasons above, conversion can sometimes be higher on one-page websites than multiple-page sites
  5. One-page websites are more affordable and easier to maintain and iterate than larger ones

We tried but failed to find statistics that support these assumptions. Should you trust them?

Multiple-page site versus Single-Page site

Well, when we compared the metrics of the Michel Michaelides one-page site with the Michel Michaelides page on Clinica London, we are beginning to get our answers. Clinica London has over 1000 resources (pages and images) indexed by Google, over 1200 external links feeding it traffic and a domain history of many more years than Michel’s. We classify Clinica London as an extensive multiple-age website.

Indeed, two statistics concur with the assumed benefits of a single-page website:

Michel’s one-page website has better dwell time

Michel’s one-page website has an average dwell time that is 3 minutes and 50 seconds (which is very high compared to other sites in this category). That suggests the page compels further reading and keeps the visitor engaged for nearly four times what we see on sites that display similar content. In contrast, the dwell-time for his page on Clinica London is 1 minute and 5 seconds.

However, his page on the Clinica London site outperforms his one-page website on several essential metrics (at least, for now):

Michel’s page on an extensive multiple-page website has more visitors, more organic traffic, and more conversions

Regarding the volume of visits, his page on the Clinica London website gets three times as many unique page views as his one-page website.

On his one-page site, the share between direct visitors and organic search visitors is equal. His page on Clinica London gets 14% of its visitors from Direct searches, and 72% of its visitors from Organic search, which results in many more visitors. This concurs with the assumption that search will likely not be a leading channel source for one-page websites.

How many of these visitors convert into leads? Michel’s one-page site boasts a conversion rate of 4.2% – which, by the way, is good. On the other hand, his page on the Clinica London site converts 7.4% of visitors that see the page – which is much better than average.

Almost every surgeon would prefer more visitors, more organic traffic and more conversions when compared to more dwell time.

It turns out, the best solution (if you want more patients) might look more like this.

Multiple-page websites

Should an independent surgeon elect to be featured on an extensive website, get a one-page site, or should they do both?

Like so many questions when it comes to marketing the answer is – “It depends”. From this case at least, we can conclude:

  1. A surgeon will likely get more traffic, conversions and – everything else being equal – more patients from their exposure on the more extensive multiple-page website. So, the more of these websites they can feature in (and the more posts they can write for these sites), the better.
  2. If the surgeon doesn’t want too many patients but wants to be somewhere on the web, he can safely elect to establish a one-page site only.
  3. If the surgeon is already on an extensive multiple-page website but desires a few more patients than the large site generates, he can get a one-page website, and it should do the trick.
  4. If the surgeon wants many more patients than the sizeable multiple-page site generates, we advise they invest in a multiple-page website while appearing on as many others as possible.

One’s choice should revolve around return on investment, and we often see significant investments in marketing pay higher dividends than multiple smaller investments.

2018-01-24T17:02:31+00:00By |Categories: Case Studies All, Case studies healthcare marketing|Tags: , , |Comments Off on One-page website or multi-page website? Which should surgeons choose?

About the Author:

Rod Solar is the Director of Practice Development Consulting of LiveseySolar, a healthcare marketing and sales training company. Rod has created successful and engaging training systems for over 25 years. His advice routinely generates 6-figure incremental increases in income for his clients by teaching them how to systematically improve customer service while increasing sales at the same time. His training offers an elegant (and fun) step-by-step conversational approach which benefits surgeons, practice managers, hospital staff, and non-medical staff working in private healthcare settings. Rod wrote and delivered the Business Development, Clinical Governance and Medicolegal Issues module for the University of Ulster’s Postgraduate Diploma in Cataract and Refractive Surgery (Theory) - PgDip. He is a regular presenter at the European Society of Cataract and Refractive Surgeon’s Congress Practice Development Programme and has regularly published articles about healthcare marketing in The Ophthalmologist, Optician, European Ophthalmology News, Cataract & Refractive Surgery Today, Eurotimes and Independent Practitioner Today. Rod has been a professional salesperson (B2B and B2C), management consultant, college lecturer, an industry leader, and executive coach. His clients include Optegra, EuroEyes, ZEISS, Moorfields Private, London Vision Clinic, Thiele, and many other high-quality, private Ophthalmology clinics from the UK, Europe, USA, Canada, and the Middle East. Rod has a degree in Psychology and Human Performance from UBC. He lives in London, UK and you can follow him on Twitter: @rodsolar.