Prospects want more leadership from you when being sold to

Question

We talk a lot about how non-sales professionals might feel during sales interactions. How do you think that prospects and clients feel? What do you think they are looking for when they are trying to purchase something from a professional? What benefits might there be if the relationship gets off on the right foot? In this video, Rod answers these questions and more…

Answer

I think in most instances when a prospect comes to see a professional they are seeking a sense of leadership. They are looking for a guide.

I like to use the hiking analogy. If you go on a hiking trip with a group, to a trail that you don’t know, you hire a guide to take you from where you meet to where you want to end up and then to take you safely back to where you started.

And I think that in most relationships between prospects and professionals there needs to be some kind of leadership, there has to be somebody in charge. And if the consultant or the professional doesn’t take on that role then the prospect has no choice other than take it upon themselves to be the leader. And that is something that is probably not going to help you.

Like a guide on a hiking trip you want to be able to trust that leader to take you to places you don’t have knowledge of where to go. And immediately once that dynamic is established you become a lot more open to guidance and open to recommendations and open to questioning.

And I think that’s the kind of leadership that people as professionals, sometimes they lack, because they often leave the clients to make up their own minds a little bit. Or in the interest of choice, give them too many options.

Whereas I think professionals need to take control of their interactions. Not necessarily command people to do things – because that’s the old way, but open the clients up, try to understand more about what they are looking for. Listen to them, empathise and in so doing then earn the right to be able to recommend something. And have that recommendation be taken more openly because the prospect believes that you do understand who they are and what they want and what concerns them.

And when that is accomplished you have better relationships being formed, and more agreement. And not only in the sales situation where you are trying to get somebody to agree to something that you are offering, but also in the service relationship where the client needs to be clear on what the expectations are and that you are not perfect, and that you are able to give them a realistic perspective on what’s available and what to concern themselves about.

So when you open up the channels of communication everything just tends to work a lot better. I have often found that despite one’s level of service or the aims one has in order to do the very best they can, you are always going to make mistakes. And I find that clients who have gone through this process, having been listened to, having put more trust in the person who is working with them… they are much more tolerant to the mistakes that you make. And when that happens little mistakes don’t blow up into big grievances.

And when that’s contained, your relationships continue for much longer than what otherwise might have continued. And your word of mouth improves because despite you not being perfect, they are happy with you. They trust you and are more than happy to communicate to their friends when there is someone like you that is required. They are more than happy to recommend you.

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What our clients say…

“In a matter of weeks, we already saw results with LiveseySolar. Far before we were even finished with our project.”

Erik Chotiner, MD, FACS, Ophthalmologist

“The whole group has been very, very professional. We’re quite early in the stages, but we can see the benefits.”

Dr Nick Mantell , MBChB FRANZCO

“They’re very professional. They know what they’re doing, but they also put us at ease. This helped us to cut through what’s needed to get what we want.”

Mr Praveen Patel, MA (Cantab), MB BChir (Cantab), FRCOphth, MD (Res)

“It’s wonderful to work with an agency that engages on our level and understands our market.”

Dr Anton Van Heerden, MBChB; FRANZCO, Ophthalmologist

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Meet our Founders

We’re passionate about helping leaders of high-quality, growth-minded practice owners double their revenue

Rod Solar

Founder & Fractional CMO

Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.

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LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.

— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO

Laura Livesey

Founder & CEO

Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.

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Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.

— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK