Spire Healthcare employees’ self-confidence soars after telephone sales training

Rod Solar delivering a training

One of the best outcomes from telephone sales training is the increase in self-confidence gained by participants during and after training.

As we always do, we conducted an anonymous staff reaction survey immediately after our healthcare telephone sales training course with Spire Healthcare. In response to the question “What top three things did you learn at the training?”, answers included:

  • “to be more assertive”
  • “to accept & believe in change – change isn’t bad!”
  • “to be more disciplined”
  • “to be more confident”
  • “to be able to speak better over the phone”
  • “better communication skills – answering questions, influencing conversations”
  • “to be able to motivate people”
  • “to have an open mind”
  • “don’t make excuses”
  • “try and leave my comfort zone”
  • “believe in myself”
  • “there is always room for improvement”
  • “to not to be defeatist”

About Spire Healthcare

Spire Healthcare is one of the leading private hospital providers in the UK, with a 25 year heritage of customer service and clinical excellence. The company was formed in 2007 from the sale of BUPA Hospitals to leading private equity company Cinven. Their mission is to be the best private provider of quality healthcare in the UK.

Following the acquisition of the Classics hospital group, Spire Healthcare has 37 hospitals across the UK providing services for private patients, both those funded by health insurance and those who choose to pay themselves. They also treat NHS funded patients under the government’s Free Choice scheme.

From diagnostic and routine investigations to more complex surgery, their hospitals also offer cosmetic and weight-loss treatments and surgery.

Spire Healthcare hospitals treat around 800,000 patients a year and over 3,000 medical consultants choose to work in our hospitals. They have around 7,600 employees.

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Meet our Founders

We’re passionate about helping leaders of high-quality, growth-minded practice owners double their revenue

Rod Solar

Founder & Fractional CMO

Rod co-founded LiveseySolar and acts as a Fractional CMO for our customers. He’s on a mission to help transform the lives of 10,000 people with vision correction surgery by 2024. To achieve that, he inspires his customers to make confident decisions that will help 50,000 people take the first step towards vision correction.

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LiveseySolar completely transformed the way we were approaching this… We’ve gone from having just the dream of having a practice to having a practice up and running with people making inquiries and booking for procedures… It’s extremely pleasing. We feel lucky we connected with LiveseySolar.

— Dr Matthew Russell, MBChB, FRANZCO, specialist ophthalmic surgeon and founder of VSON and OKKO

Laura Livesey

Founder & CEO

Laura Livesey is the co-founder & CEO of LiveseySolar. She has developed powerful refractive surgery marketing systems that increase patient volumes and profits for doctors, clinics, and hospitals, since 1997.

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Rod and Laura know as much about marketing surgery to patients as I know about performing it. They are an expert in the field of laser eye surgery marketing. They know this industry inside out. I believe that they could help many companies in a variety of areas including marketing materials, sales training and marketing support for doctors.

— Prof. Dan Reinstein, MD MA FRSC DABO, founder of the London Vision Clinic, UK