I was re-reading The Nordstrom Way: The Inside Story of America's Number One Customer Service Company. I noticed something that really exemplifies something that I've been trying to teach during our health care sales and customer service training courses about what makes the difference between customer service stars and customer service dogs.
Acting skills may at first appear to be unrelated to customer service. However, I believe that there is a significant overlap between the discipline of sales and the skills required of professional actors.
We can only take the glory for being great, if we take the responsibility when we are not. How come it’s sometimes someone or something else’s fault when we’re not succeeding, yet we’re so quick to accept accolades when we are successful? We can’t have it both ways. We must take responsibility for the bad so we can revel in the glory of a job well done.
Rod Solar quoted in Eurotimes January 2012 Innovation Time. Inaugural Practice Development Weekend may set benchmark for future meetings Rod ...
It was fun and interesting Rod made the learning fun and interesting. Rod was friendly, approachable and welcomed everyones views ...
He was very knowledgeable on the subject I found Rod to be professional, good sense of humour and very knowledgeable ...
Time to raise your standards. When you provide your salespeople with potential new patients in the form of enquiries, you need them closed. Here's how...
Online advertising is set to eclipse print (offline) advertising for the first time ever according to a study just released by eMarketer. Learn what you can do.
It's importanIt's important that every social media site you use looks professional, organized and reflects your company branding and communications in the right way.
CRM system a great foundation for marketing private medical services.The function of ‘PPM’ would be controlling the consultant’s marketing communication with clients
Take your practice to the next level without losing sleep, money or both!
® LiveseySolar | Healthcare Marketing
Privacy Policy | Cookie Policy
